MSM MÜHENDİSLİK (Engineering), has become one of the leading companies in the sector with its wide product range and product quality that meet customer requirements. Customer satisfaction is our priority, we manufacture, and market "Cable Carrying, protection and Ending Systems and Ex-Proof electrical systems" for our esteemed customers in the sector.
The principles that form the basis of our service policy in the business are set as follows;
- Meet customer requirements as expected in a timely manner,
- Inform customers about our products in detail, verbally and by providing them with technical documentation,
- Ship customer orders within the scheduled and confirmed deadlines,
- Provide customers with products and services compliant to customer’s requirements, and minimize product returns that may arise due to wrong products and services,
- Maximize the ease of use of our products manufactured in compliance with national and international standards,
- When necessary inform customers about the assembly processes of the products we manufacture and market,
- Establish good and strong communication with suppliers to ensure supplier satisfaction, and to make sure that customers are supplied with better quality products,
- Maintain our current capacity, and find ways to constantly improve manufacturing processes, employees, suppliers, and everything, and make constant improvement our primary principle.
MSM Mühendislik (Engineering), Senior Management is committed to comply with the legal regulations, to implement and ensure the continuity of this policy, to take all actions to meet ISO 9001 requirements and to provide resources for these activities.
PUBLICATION DATE: 01/10/2017 REV. DATE/No: 00 PAGE: 1 of 1